Course Completion Certificate I do not have online payment activated, can I use any other mode for payment?
You can use your Debit card, ATM card, Credit card, Netbanking account or payment wallets like Paytm/PayZapp/Freecharge/Ola Money to pay for the pass. If you do not have any of the above payment methods, send us an email at [email protected] and we will suggest an alternative method.
My money got deducted twice while making the transaction, what should I do?
No need to worry! Generally, one of the transactions gets refunded back to your bank account automatically. In case this does not happen, you can reach out to us at [email protected] and we will track your payment to get it refunded.
My transaction failed, but money got deducted from my account, what should I do?
No need to worry! Generally, if failed, transactions gets refunded back to your bank account automatically. In case this does not happen, you can reach out to us at [email protected] and we will track your payment to get it refunded.
I entered wrong email-id and/or phone number while making the transaction, what should I do?
In case you have entered a wrong email-id or phone number, please send us an email at [email protected] with your order details, correct phone number, correct email id and scanned copy of your identity proof (driving license/voter card/aadhar card).
How can I apply for the refund?
Once purchased, there will be no refund for Testbook Pass & Course. Hence, there is no process to apply for the same.
Will I get the refund if I want to stop using it before the Pass/Course expiry?
No, you will not get any refund if you want to stop using the Pass/Course before expiry. Hence, please read the terms and conditions carefully before enrolling in any course or purchasing testbook pass , as once you have purchased you cannot change, cancel your purchased plan. Once you purchase and make the required payment, it shall be final and there cannot be any changes or modifications to the same.
Can I share my testbook account with my friend/relative?
No, You can not share your account with anyone. If you do so, Our systems will detect it and block your account immediately.
